Refund Policy

At Closing the Gap, we strive to provide quality products and services. If you are not satisfied with your purchase, please review our refund policy below.

Refund Eligibility

Refunds are only offered under the following conditions:

  • If the product is destroyed upon arrival due to carrier mishandling.

To request a refund, please provide clear photos of the damaged product along with your order details.

Refund Process

To initiate a refund request, please email us at Business Email with the following information:

  • Order number

  • Photos of the damaged item

  • A brief description of the issue

Once we receive your request, we will review it and notify you of the approval or rejection of your refund.

Refund Timeframe

  • Approved refunds will be processed within 3 business days after approval.

  • Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items

The following items are non-refundable:

  • Memberships: Once the monthly membership period has closed for quantity counts, refunds will not be provided.

Cancellation Policy

Customers may cancel orders and subscriptions under the following conditions:

  • Orders: You must send an email to Business Email before processing begins.

  • Subscriptions: Cancellations must be requested before the 9th of the month due to billing and ordering processes. If there are remaining months on a contract, a cancellation fee will be applied.

  • To cancel please email closethegap54@gmail.com . Fees may apply if 3 or 6 month subscription is ended early

Contact Us

If you have any questions regarding our refund policy, please contact us at:

Closing the Gap
Website: closingthegap.shop

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